Special Projects and Strategic Initiatives Coordinator

Role Overview

The Arab-American Family Support Center (AAFSC) is looking for a dynamic individual to support special projects and strategic initiatives, including our mental health initiative, healthcare and nutrition access initiatives, and educational initiatives. This role will support capacity building projects, partnership development, and project management with a specific emphasis on monitoring and evaluation, codifying lessons learned, and continuous quality improvement.


Partnership Building and Project Management

  • Build relationships, coordinate and collaborate with community members, community-based organizations, faith-based organizations, government institutions, law enforcement and elected officials to achieve special project or strategic initiative goals.
  • Organize and support regular internal and external meetings, working groups, and other community-building and educational forums.
  • Codify best practices and lessons learned throughout each stage of projects or initiatives.
  • Conduct research, and design, write, and edit strategy documents, concept notes, briefs, presentations, and other deliverables for a variety of audiences.
  • Develop and maintain project plans, milestones and other tools to ensure quality outcomes, including reporting.
  • Strategize with Director of Special Projects and Strategic Initiatives to coordinate and implement targeted outreach to community residents in collaboration with AAFSC’s Development and Communications team (i.e. develop outreach materials, plan informational sessions on key issues, place targeted ads in ethnic media, etc.).

Capacity Building and Organizational Learning

  • Build and maintain active repository of project documents that is accessible on organizational servers.
  • Deepen organizational capacity to work collaboratively with community partners so as to invest resources and convene, organize and support critical work that is underway.
  • Develop and deliver customized workshops, technical assistance and presentations for internal and external audiences.
  • Collaborate across teams by coordinating with program leadership to implement data-driven strategies for their programs, as required by evolving programmatic or reporting needs.
  • In collaboration with individual program leads and senior management, support the development of outcomes and indicators that allow for accurate, reliable information collection and reporting.
  • Collaborate with individual program teams and senior management to collect and analyze outcome data.
  • Provide clear and useful reports for staff, board, and other stakeholders as needed to improve strategies and programs that comply with strategic plans and respond to client needs.

Staff Support and Training 

  • Act as a thought leader with program leads and senior management to identify strengths and gaps in programming, develop process maps, and improve programming.
  • Manage training resources and develop new materials as needed.
  • Provide additional or ongoing training and support to staff as required.
  • Coach diverse teams towards alignment in data, outcomes and overall organizational hygiene.

Skills and Experience 

Items indicated with an asterisk (*) are required

  • Bachelor’s degree*
  • At least one year of related experience with project management, preferably in a non-profit setting*
  • At least one year of experience building and managing partnerships/relationships, preferably across sectors*
  • Track record of measurably improving processes and/or outcomes*
  • A commitment to immigrant, refugee and low-income communities is essential for this role*
  • Experience tracking and analyzing data to identify best practices and opportunities for improvement, which will translate to distilling lessons for inclusion in grant proposals or corrective action at AAFSC
  • Strong, persuasive writing skills with experience producing materials for a variety of external audiences, e.g. strategy documents, concept notes, briefs, presentations, ad copy, and/or reports
  • Working proficiency in Arabic, Urdu, Bangla/Bengali, Hindi, or another non-English language
  • Excellent organizational, time-management, follow-up, and administrative skills with strong attention to detail
  • Passion for learning and problem-solving
  • Able to thrive in an environment of innovation– stretching resources and managing knowledge
  • Self-starter with the ability to function independently, and as a part of a cross-functional team, in a fast-paced deadline-driven environment

About the Organization

The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services.  We empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and to become active participants in the community. AAFSC works across four priority areas – Promote, Get Ready, Prevent, and Communicate to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by providing families with the tools to succeed, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, thus, amplifying their voices for increased impact.

While we support anyone who walks through our doors, over our nearly 25 years of experience, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.  As a settlement house, AAFSC is geographically embedded in the communities we serve. We are headquartered in Brooklyn, with a second office in Long Island City/Astoria, Queens. We offer on-site intervention services to survivors of domestic violence at the Family Justice Centers in the Bronx, Brooklyn, Manhattan, Queens, and Staten Island, and operate an after-school program at our partner school, the Khalil Gibran International Academy. As is traditional for settlement houses, the majority of our staff are members of the communities that we serve. Therefore, AAFSC’s staff understands the cultural nuances necessary to successfully implement our work and to respond to ever evolving community needs. Our full-time staff members speak Arabic, Bengali, English, Farsi, French, German, Hindi, Urdu, Pashto, Punjabi, Somali, Tibetan, Navajo, Nepali, and Spanish, as well as 30 various dialects. Our staff is also trauma-informed, meaning they approach every interaction through a lens of safety, trustworthiness, peer support, collaboration, mutual respect, and an appreciation for cultural, historical, and gender issues.

ROLE FUNCTION: Monitoring and Evaluation / Quality Improvement, Partnership Development, Program / Project Management
ISSUE AREA: Education / Health Education, Healthcare Access, Mental Health

Stipend, Benefits, and Logistics

Click here to learn about the stipend, benefits, and logistics associated with the GHC fellowship.

Note: these vary depending on placement country and citizenship.