Communications Analyst


UNCDF is the UN’s capital investment agency for the world’s 48 least developed countries (LDCs). With its capital mandate and instruments, UNCDF offers “last mile” finance models that unlock public and private resources, especially at the domestic level, to reduce poverty and support local economic development. This last mile is where available resources for development are scarcest; where market failures are most pronounced; and where benefits from national growth tend to leave people excluded.
UNCDF’s financing models work through two channels: savings-led financial inclusion that expands the opportunities for individuals, households, and small businesses to participate in the local economy, providing them with the tools they need to climb out of poverty and manage their financial lives; and by showing how localized investments — through fiscal decentralization, innovative municipal finance, and structured project finance — can drive public and private funding that underpins local economic expansion and sustainable development. UNCDF financing models are applied in thematic areas where addressing barriers to finance at the local level can have a transformational effect for poor and excluded people and communities.
By strengthening how finance works for poor people at the household, small enterprise, and local infrastructure levels, UNCDF contributes to SDG 1 on eradicating poverty with a focus on reaching the last mile and addressing exclusion and inequalities of access. At the same time, UNCDF deploys its capital finance mandate in line with SDG 17 on the means of implementation, to unlock public and private finance for the poor at the local level. By identifying those market segments where innovative financing models can have transformational impact in helping to reach the last mile, UNCDF contributes to a number of different SDGs and currently to 28 of 169 targets.
Hosted by UNCDF, the Better Than Cash Alliance is a partnership of over 60 governments, companies and international organizations that accelerates the transition from cash to digital payments in order to reduce poverty and drive inclusive growth.
Billions of dollars in cash payments and transfers are made daily in emerging and developing economies, including payment of salaries, social welfare and relief, payments to suppliers, remittances. The problems with these cash payments include a lack of transparency, accountability and security, as well as inefficiency. Furthermore, the individuals who receive the cash payments are often part of the 2 billion excluded from the formal financial sector. This means they are excluded from access to a range of appropriate and affordable financial services to help them save safely, take advantage of economic opportunities and reduce their vulnerability to risk.
Shifting these payments from cash to digital has the potential to improve the lives of low-income people, particularly women, while giving governments, the development community and the private sector a more transparent, time and cost efficient, and often safer means of disbursing payments.
The Better Than Cash Alliance partners with governments, companies, and international organizations that are the key drivers behind the transition to make digital payments widely available by:
  • Advocating for the transition from cash to digital payments in a way that advances financial inclusion and promotes responsible digital finance.
  • Conducting research and sharing the experiences of our members.
  • Catalyzing the development of inclusive digital payments ecosystems in member countries to reduce costs, increase transparency, advance financial inclusion -particularly for women- and drive inclusive growth.
The Better Than Cash Alliance Team’s Core Values are the following:
  • Achieving together
  • Striving for excellence
  • Service oriented
  • Results oriented
For more information about the Better Than Cash Alliance, please visit the website:

Duties and Responsibilities

The Communications Officer BTCA will be responsible for supporting the Alliance’s strategic communications goals, which sit across global advocacy, research and in-country work in Africa, Asia-Pacific and Latin America and the Caribbean, under the supervision of Communications Specialist BTCA and overall guidance of BTCA Programme Manager, and working closely with colleagues in different time zones, the incumbent will help highlight the impact of digital payments for individuals, governments, companies and international organizations, by focusing on the following areas:
  • Strategy, implementation and learning
  • Project management
  • Drafting, editing and proofreading
  • Digital communications innovation
Key colleagues to work with include our Regional Leads, our Head of Research and Innovation, our Head of Government Relations & Public Policy and our Management Specialist.
Strategy, implementation and learning
  • As part of the team, contribute to strategizing on effectively reaching the Alliance’s target audiences, working closely with colleagues at global, regional and country level.
  • Support colleagues in their daily activities related to communications, including dissemination of research findings, event organization, as well as production of relevant team-wide templates.
  • Keep ahead of communications opportunities for the Alliance, by monitoring the news and other key sources.
  • This includes helping manage the Alliance’s Communications Calendar.
  • Collaborate with Alliance members, across government, companies and international organizations, as well as with key partners.
  • Explore new partnerships, with guidance from the Head of Communications.
  • Help produce evaluation reports for improvement and learning, and for donor reporting purposes.
  • Provide support on procurement activities, as required.
Project management of communications products and activities
  • Lead the production of a wide range of communications materials from beginning to end.
  • This includes infographics, animations, digital cards, short pagers, newsletters, as well as PowerPoint or Prezi presentations.
  • Manage day-to-day work with designers, external editors, translators and printers.
  • This includes supporting the production of publications and other research products.
  • Help coordinate the organization of events, from large advocacy conferences to round tables, workshops and webinars.
  • Manage the Alliance’s photo library.
Drafting, editing and proofreading communications materials
  • Draft, edit and proofread a wide range of communications materials, including media releases, blogs and brochures.
  • Advise on key messages that best resonate with target audiences.
  • Manage effective approval processes to meet tight deadlines.
Expand digital communications outreach
  • Help boost followers and engagement on Twitter, LinkedIn, Facebook and other relevant channels.This includes providing analytics reports and proposing tactics and crafting content that lead to greater engagement with target audiences.
  • Identify opportunities for dissemination of Alliance research on digital platforms and tools of members and key partners.
  • Ensure information on the website is kept up to date, by working closely with our webmaster.
Perform any other duties in communications, as necessary.


Primary Competencies
  • Consistently approaches work with energy and positive, constructive attitude, striving for excellence and focusing on results.
  • Ability to work collaboratively and effectively as part of a team as well as individually. This includes strong inter-personal skills and a demonstrated capacity to forge effective relations with colleagues and counterparts from different backgrounds, across government, companies and international organizations.
  • Excellent project management skills, with proven ability to manage multiple priorities within specific timeframes. This includes excellent attention to detail, a high level of thoroughness in a complex multitasking environment and a strict adherence to deadlines, including managing approval processes effectively.
  • Proven ability to conceptualize, plan and execute ideas, including a good eye for strategy and appetite for innovation.
  • Excellent writing and speaking skills. This includes ability to translate complex policy ideas and technical concepts into plain and snappy language.
  • Computer literacy, including softwares such as Office package, MailChimp, webinar platforms (GoToWebinar, BlueJeans or other), Power Point, Prezi and contact databases. Familiarity with graphic design and video editing programmes is desirable.
  • Experience working in a multi-cultural environment is required
  • Knowledge of international development, including basic understanding of how digital payments can help improve people’s lives.

Required Skills and Experience

  • Advanced university degree (Master’s level) in Communications, Journalism, Public Relations or International Relations. (Or an undergraduate degree plus an additional two years of demonstrated professional experience in the field of external communications).
Work Experience
  • A minimum of two years of successful experience working on external communications at international level is required.
  • Additional two years of work experience will be requires for applicants with a bachelors degree.
  • Effective project management experience with communications tools, including coordination with external vendors, such as designers and translators, is required.
  • Experience in supporting the organization of high-level events, workshops and webinars, with senior government and private sector representatives, is required.
  • Demonstrated experience in writing, editing and proofreading compelling communications products, including crafting visual assets, is required.
  • Familiarity with current best practices in digital communications, including engagement strategies and content creation, is required.
  • Experience with the following software is required: Office package, MailChimp, webinar platforms (GoToWebinar, BlueJeans or other), Power Point, Prezi and contact databases.
  • Familiarity with graphic design and video editing programmes is desirable.
  • Experience working in a multi-cultural environment is required.
  • Work experience in developing and emerging countries is highly desirable.
Language Skills
  • Excellent writing, editing and speaking skills in English is required.
  • Good command of Spanish or French, including writing skills, is highly desirable.